Track Your Order Status

Track Your Order Status | Souvence

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Questions ?

Black Friday Offer Infos

Here is how our Black Friday offer works.

You get extra savings when your cart grows. A 60 dollar cart gives you 15 percent more off. A 100 dollar cart gives you 20 percent more off. A 150 dollar cart gives you 30 percent more off. This bonus stacks with the album sale already live. You do not need to add a code by hand. The extra discount is added for you at checkout. You will see the auto code on the payment page.

Here is how the “One in 50 Free Order” works.

One order out of 50 gets a full refund. If yours is the lucky one, we email you at once. The mail tells you that your order is the one picked. You get your refund within seven days. The refund goes back to your first payment method.

Here is how the “50 Lifetime Free Albums” works.

Fifty buyers win free albums for life. If you are one of them, we email you after your order. The mail gives you the steps and the codes to claim them.

Will my pictures come out clear and beautiful?

Absolutely! Your photos will print exactly as you uploaded them, with no loss of quality. It works perfectly even with pictures taken on a phone or iPhone.

Most of our customers are actually surprised by how sharp and vibrant their albums look the print quality often exceeds their expectations.

We only work with top-tier local printers to guarantee a stunning, professional finish every time.

Where do I enter my promo code?

You’ll be able to enter your promo code or gift card at the next step of checkout, right before payment.

There will be a dedicated box to apply your code easily.

How long does delivery take?

Once your album is printed (within 4 working days), it’s shipped and delivered within a maximum of 10 days

Usually faster. You’ll receive tracking information as soon as your order is dispatched, so you can follow it every step of the way.

Is the paper good quality?

Yes, we’ve carefully tested multiple printers and paper types to select the best.

The inside pages are printed on 170 g/m² glossy photo paper, which makes the colors vibrant, the details sharp, and gives that real “photo lab” feel you want when holding your memories in your hands. It’s the perfect finish for bright, vivid travel moments.

Can I edit my album after ordering?

Unfortunately, no. Once you place your order, it’s automatically sent to the closest local printer to start production right away.

That’s why it’s important to double-check your album before completing your purchase edits can’t be made afterward.

Will I get tracking for my order?

Yes, you’ll receive a tracking link by email once your album is shipped. It lets you follow your order through every stage until delivery.

If you don’t receive your tracking link, simply send us a message at lisa@souvence.com, and we’ll send it to you manually or update you on your parcel’s status.

Can I trust this brand?

Absolutely. Thousands of people just like you receive their Souvence albums every month and love them.

Many even start building a personal travel collection with one album per trip.

We’re rated Excellent on Trustpilot, and customers consistently highlight the photo quality, fast delivery, and great customer service.

You can read their reviews directly to see for yourself.

UNIQUE PHOTO ALBUMS
Albums like your travels: unique and unforgettable.
HIGH QUALITY
The promise of perfect quality.
ECO-FRIENDLY
Locally printed in 32 countries to reduce the carbon footprint.
SATISFIED OR REFUNDED
Within 14 days.

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