Privacy Policy for Souvence (operated by Pictulab)

Last Revised: 03/01/2025

Introduction

At Souvence, a brand managed by Pictulab, we place the utmost importance on safeguarding your personal data. This Privacy Policy outlines how we gather, handle, and share information when you visit our website, make purchases, or engage with us in any other way through our services (collectively referred to as the “Services”). By using our Services, you accept the practices described in this policy.

Policy Updates

We may modify this Privacy Policy to reflect changes in regulations, business operations, or our practices. Updates will be posted on this page along with the date of the latest revision. In some cases, we may notify you directly of significant updates as required by applicable laws.

Protection of Intellectual Property and Design Ownership

All creative assets, including but not limited to designs, illustrations, and visual content on the Souvence platform, are the exclusive property of Pictulab. This section clarifies your responsibilities and our rights regarding these designs:

1. Ownership and Rights

• All designs and creative content on the Site, including album cover designs, are fully owned by Souvence and Pictulab.

• These designs are protected under applicable intellectual property laws and international treaties.

2. Prohibited Use

• You are strictly prohibited from reproducing, distributing, modifying, or using any designs or creative assets from Souvence without prior written consent.

• Any attempt to claim ownership or redistribute these designs, in part or in whole, will result in immediate legal action.

3. Legal Enforcement

• We reserve the right to pursue legal remedies, including claims for damages, against any individual or entity that infringes on our intellectual property rights.

• If you suspect any unauthorized use of our designs or assets, please report it to hello@souvence.com.

4. Limited License for Purchasers

• When you purchase a product from Souvence, you are granted a personal, non-transferable, and non-exclusive license to use the designs only as intended (e.g., for personal display in albums).

• This license does not grant you ownership of the designs or permission to use them for commercial purposes.

Information We Collect

The information we gather depends on how you interact with our Services. Below are the categories of data we may collect:

1. Data You Provide

When you interact directly with us, we may collect:

• Contact Information: Such as your name, email address, phone number, billing address, and shipping details.
• Order Details: Including items purchased, payment confirmations, and delivery instructions.
• Account Credentials: Information related to your user account, including passwords and security preferences.
• Customer Interactions: Any details shared through customer support or other inquiries.

2. Data We Automatically Gather

When you browse our website, we automatically collect information such as:

• Technical Details: Device type, browser, and operating system.
• Usage Information: Pages viewed, time spent on our site, and actions taken (e.g., clicks).
• Network and Location Data: Including your IP address and general geographic location.

3. Data from Third-Party Sources

We may also receive your information from external service providers, such as:

• Payment Services: To confirm payment status and facilitate order processing.
• Analytics Tools: To understand how users interact with our website and improve performance.
• Advertising Platforms: To deliver relevant promotions and measure their effectiveness.

How We Use Your Data

We use your personal information for the following purposes:

1. Providing Our Services

   • Processing orders and arranging deliveries.
   • Handling returns, exchanges, or refunds.
   • Managing your account and providing access to personalized features.

2. Improving User Experience

   • Analyzing user behavior to enhance the design and functionality of our Services.
   • Ensuring the security and stability of our platform.

3. Marketing and Promotions

   • Sending promotional emails or offers about our products and services.
   • Tailoring advertisements to align with your interests based on your interactions with us.

4. Fraud Prevention and Security

   • Detecting and preventing suspicious or unauthorized activities.
   • Protecting your account and sensitive data.

User-Generated Content (UGC)

Certain features of our Services allow you to post content such as product reviews. Please note:

• Any content shared publicly may be visible to other users.
• We cannot control how others use the information you share publicly.
• By submitting UGC, you grant us the right to use, display, and share this content as part of our Services.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your experience by remembering preferences and settings.
• Analyze site performance and identify ways to improve functionality.
• Deliver advertisements tailored to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Services.

How Your Data Is Shared

We only share personal information under specific circumstances, such as:

1. With Service Providers

   • For payment processing, shipping, and IT support.
   • To improve our marketing and promotional efforts through advertising agencies.

2. For Legal Compliance

   • To meet legal obligations or respond to official requests (e.g., court orders).
   • To protect the rights and safety of our users and our company.

3. In Business Transactions

   • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your data to third parties or share it without a lawful basis.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. For example:

• Order details may be retained for accounting and tax compliance.
• Account information may be deleted after prolonged inactivity.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

1. Access: Request a copy of the data we hold about you.
2. Correction: Request corrections to inaccurate or incomplete information.
3. Deletion: Ask us to delete your personal data, subject to certain conditions.
4. Opt-Out: Unsubscribe from promotional communications at any time.
5. Portability: Request a transfer of your data to another service provider.
6. Restriction: Limit how we use your data under certain circumstances.

To exercise these rights, please contact us at [Insert Contact Email]. Verification of your identity may be required to process your request.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these platforms. We encourage you to review their privacy policies before sharing your information.

Children’s Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you believe a child has shared personal data with us, please contact us at [Insert Contact Email] so we can delete it.

International Data Transfers

If you access our Services from outside the country where our servers are located, your data may be transferred to a country with different privacy laws. We implement safeguards to ensure your data remains protected during such transfers.

Security Measures

We use industry-standard practices to protect your data. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute protection against breaches. We encourage you to use strong passwords and notify us immediately of any suspicious activity.

Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: hello@souvence.com
Address: 18 Rue Raymonde de la Roche, Le Plessis Paté, 91220, France

You may also contact your local data protection authority if you have unresolved concerns about your privacy rights.