Privacy Policy

Last Revised: 02/10/2025

Introduction

Souvence, a brand operated by SIA Pictulab, places the highest importance on protecting your personal data. This Privacy Policy explains how we collect, process, store, and share information when you visit our website, purchase our products, or otherwise engage with our services (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in applicable laws, business operations, or our internal practices. Updates will be posted on this page with the revised date. If legally required, you will be notified directly of material changes.

Intellectual Property and Design Ownership

All creative assets, including but not limited to designs, illustrations, and visual content on the Souvence platform, are the exclusive property of SIA Pictulab.

  1. Ownership and Rights

  • All designs and creative content, including album covers, are fully owned by Souvence and SIA Pictulab.

  • These designs are protected by copyright, design rights, and international intellectual property treaties.

  1. Prohibited Use

  • You may not reproduce, distribute, modify, or exploit any designs or content from Souvence without prior written consent.

  • Any unauthorized use will result in immediate legal action.

  1. Enforcement

  • We reserve the right to pursue all available remedies, including damages, in cases of infringement.

  • Suspected misuse can be reported to hello@souvence.com.

  1. Limited License for Purchasers

  • Purchasing a product grants you a personal, non-transferable, and non-exclusive license to use the designs only as intended (e.g., personal use in printed albums).

  • No commercial use or redistribution is permitted.

Information We Collect

  1. Data You Provide

  • Contact information (name, email, billing/shipping details, phone number)

  • Order details (products purchased, payment confirmation, delivery instructions)

  • Account credentials (if applicable)

  • Customer support interactions

  1. Data Collected Automatically

  • Device, browser, and operating system details

  • Usage data (pages viewed, clicks, time on site)

  • IP address and general location

  1. Data from Third Parties

  • Payment providers (for transaction confirmation)

  • Analytics services (Google Analytics or similar)

  • Advertising platforms (for personalized marketing)

How We Use Your Data

  • To process and fulfill orders, handle payments, deliveries, returns, or complaints

  • To provide account management and customer service

  • To improve our Services, analyze user behavior, and secure our platform

  • To send marketing communications (only with your consent, in compliance with GDPR)

  • To detect fraud, prevent abuse, and ensure compliance with legal obligations

User-Generated Content

When you share reviews, comments, or other content, you agree that this may be publicly visible. By submitting UGC, you grant us a license to use, display, and share it within the scope of our Services.

Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience, remember preferences, analyze site performance, and deliver tailored advertising. You can control cookies in your browser settings.

Sharing of Data

We only share your information where necessary:

  • With service providers (payments, delivery, IT support)

  • To comply with legal obligations (tax, regulatory requests)

  • In case of a business transfer (merger, acquisition, asset sale)

We do not sell your personal data to third parties.

Data Retention

We keep your data only as long as required:

  • Order and invoice details are stored for accounting and tax purposes (minimum 5–10 years under Latvian law).

  • Account information may be deleted after prolonged inactivity.

Your Rights (GDPR)

Under EU law, you may request:

  • Access to your data

  • Correction of inaccuracies

  • Deletion (“right to be forgotten”), where applicable

  • Restriction or objection to processing

  • Data portability to another provider

  • Withdrawal of consent for marketing communications

To exercise these rights, contact us at hello@souvence.com. We may require verification of identity.

Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect children’s data. If such data is discovered, it will be deleted immediately.

International Transfers

If you access our Services from outside Latvia or the EU, your data may be transferred abroad. We ensure adequate protection through legal safeguards such as the GDPR standard contractual clauses.

Security

We implement appropriate technical and organizational measures to safeguard your personal data. However, no system is fully secure, and we encourage you to use strong passwords and inform us of any suspected misuse.

Contact

For questions or concerns about this Privacy Policy, please contact:

SIA Pictulab
Email: hello@souvence.com
Address: Baznīcas iela 13–19, Rīga, LV-1010, Latvia