Last Updated: 02/10/2025

1. Introduction
   This website, Souvence (the “Site”), is operated by SIA Pictulab, a limited liability company registered in Latvia under registration number 40203684031, with its registered office at Baznīcas iela 13–19, Rīga, Latvia. These Terms and Conditions (“Terms”) govern your access to and use of the Site, as well as all purchases made through it. By using the Site or placing an order, you accept and agree to be bound by these Terms. If you do not agree, you must refrain from using the Site and our services.

2. Definitions
   “Client” means any individual or entity purchasing Products from the Site.
   “Product(s)” means all items offered for sale, including customized photo albums and related goods.
   “Order” means the purchase of Products placed via the Site.
   “Intellectual Property” means all content, illustrations, designs, trademarks, texts, images, logos, graphics, photographs, and other works created or owned by SIA Pictulab.

3. Eligibility and Store Terms
   By agreeing to these Terms, you confirm that you are at least 18 years old or, if underage, that you have the consent of a parent or legal guardian. You agree not to use the Site or Products for unlawful purposes and not to copy, reproduce, duplicate, resell, or exploit any part of the Site or its content without our prior written consent. Any breach of these obligations may result in the termination of your access and legal proceedings.

4. Orders and Payments
   Orders are confirmed only once full payment has been received. A confirmation email will serve as proof of your Order and your invoice. We reserve the right to refuse or cancel Orders in cases of suspected fraud, technical errors, stock unavailability, or non-payment. All prices are in EUR and may include or exclude VAT depending on your location. Payments are processed via Shopify Payments, Stripe, or PayPal.

5. Intellectual Property
   All designs, illustrations, covers, and creative elements of Souvence products are the exclusive property of SIA Pictulab. Unauthorized reproduction, distribution, modification, adaptation, transmission, or exploitation, whether partial or total, is strictly prohibited. Any infringement may result in civil and criminal liability under Latvian law and international copyright treaties. SIA Pictulab reserves the right to claim damages, interest, and legal costs in case of unauthorized use. Infringements may lead to immediate legal action without further notice.

6. Limitation of Liability
   The Site and Products are provided “as is,” without warranties of any kind. SIA Pictulab shall not be liable for indirect, incidental, or consequential damages, including loss of profits, business, or data. Our liability in connection with any Product shall not exceed the purchase price paid by the Client.

7. Data Protection and Privacy
   We process personal data in accordance with our Privacy Policy and applicable data protection regulations, including the EU GDPR. By using the Site, you consent to our data practices, which include storage of transaction data, cookies, and communication for order fulfillment.

8. Returns and Defective Goods
   Due to the personalized nature of our Products, returns are not accepted, except in cases of proven manufacturing defect. In such cases, we will reproduce and resend the Product at no additional cost. Clients must notify us of defects within 7 days of receipt.

9. Force Majeure
   We are not liable for delays or failures resulting from events beyond our control, including strikes, natural disasters, government actions, or internet failures.

10. Governing Law and Jurisdiction
    These Terms are governed by the laws of Latvia. Any dispute shall be resolved exclusively before the competent courts of Riga, Latvia. As an EU-based B2C seller, we also comply with mandatory consumer rights applicable in the Client’s country of residence.

11. Customer Service
    For any inquiry or complaint, please contact us at lisa@souvence.com.

12. Acceptance of Terms
    By accessing the Site or placing an Order, you confirm that you have read, understood, and agreed to these Terms and Conditions.