Last Updated: 03/02/2025



1. Introduction

Souvence is operated by Pictulab, a company registered in France. You can contact us at hello@souvence.com. These Terms and Conditions (“Terms”) govern your use of the Souvence website (the “Site”) and all orders and purchases made through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site or Services.



2. Definitions

In these Terms, the following terms shall have the meanings specified below:

• “Client” refers to any individual or entity purchasing from the Site.

• “Site” refers to the Souvence website located at https://souvence.com/.

• “Product” refers to any item available for sale on the Site, including custom-designed photo albums.

• “Order” refers to the act of purchasing Products through the Site.



3. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have obtained the consent of a parent or guardian if you are under the age of majority in your jurisdiction. You agree not to use our Products or Site for any unlawful purpose, and you shall not exploit, reproduce, duplicate, copy, sell, or resell any portion of the Site or its content without our express written permission.



4. Orders

You may browse the Site to select and personalize Products before adding them to your cart and proceeding to checkout. Provide all required details, including shipping information, and complete payment to confirm your Order. Upon successful payment, you will receive a confirmation email summarizing your Order details, which also serves as your invoice. Souvence reserves the right to refuse or cancel any Order due to stock unavailability, issues with payment authorization, or errors in Product descriptions or pricing. If an Order is canceled, you will be notified promptly, and any payment made will be refunded.



5. Intellectual Property

All designs, illustrations, and creative elements used in Souvence products are the exclusive property of Pictulab. You may not reproduce, distribute, or use any content from this website, including designs and images, without prior written authorization. Any unauthorized use will be subject to legal action.

All illustrations, designs, covers, graphic content, and visual elements featured on this website are the exclusive property of Pictulab and are protected by applicable copyright laws, including international intellectual property conventions.

Any reproduction, distribution, modification, adaptation, transmission, or exploitation, whether partial or total, in any form whatsoever, without prior written authorization, is strictly prohibited and constitutes a copyright infringement.

Any violation will be subject to legal action in accordance with applicable laws. Pictulab reserves the right to take legal action against any individual or entity infringing on these rights, including seeking damages for any unauthorized use of its creations.

Any infringement may result in civil and criminal penalties, in accordance with Articles L.335-2 and following of the French Intellectual Property Code.

6. Limitation of Liability

We provide the Site and Products “as is” and make no guarantees about their suitability for your purposes. To the fullest extent permitted by law, Souvence is not responsible for indirect, incidental, or consequential damages or losses arising from misuse of Products or errors on the Site.



7. Personal Data and Privacy

Souvence collects, processes, and stores personal data in compliance with our Privacy Policy. By using the Site, you consent to our data practices, including the use of cookies and similar technologies. You may exercise your rights to access, correct, or delete personal data in accordance with applicable laws.



8. Force Majeure

We are not liable for delays or failure to perform our obligations due to events beyond our control, such as natural disasters, government actions, or internet outages.



9. Modifications to Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page, and continued use of the Site constitutes acceptance of the revised Terms.



10. Governing Law and Jurisdiction

These Terms are governed by the laws of France. Any disputes shall be resolved exclusively by the courts of Paris, France.

11. Customer Service

For inquiries, complaints, or assistance, please contact us at:

Email: hello@souvence.com



12. Acceptance of Terms

By placing an Order or using the Site, you confirm that you have read, understood, and agreed to these Terms and Conditions.